Reporting Brightsign Install Issues

Download the log file:

  • From the editor: on the Home screen right-click on the device --> Manage screen --> Download screen log
  • If the device can't upload the log file, you can find it on the SD card of the device named wallboard.log (or <brandname>.log if your client brand is named differently)

Details of screen info:

  • If you are not using our main editor ( please let us know which server are you on, your Client name, and the name of the Screen.
  • Alternatively, you can also check yourself. On the Home screen right-click on the device --> Screen info and send us a screenshot of the displayed info.

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